Terms, privacy and platform policies
Plain-language summaries of how VADO AFRICA operates and how your data and bookings are protected.
Terms of use
VADO AFRICA is a technology platform connecting travellers and senders with independent transport operators, logistics providers, insurers and tourism businesses. Services booked through the platform are delivered by those partners under their own operating licences and conditions of carriage.
Bookings & payments
Prices shown include platform service fees unless stated otherwise. Payment is taken at the time of booking and secures your seat, shipment or reservation. Receipts and tickets are issued digitally to your account.
Changes, cancellations & refunds
Change and cancellation windows are set by each operator or business and are published before you pay. Approved refunds return to the original payment method or your VADO wallet.
Parcels & prohibited items
Senders are responsible for declaring contents accurately. Cash, hazardous materials, firearms, illegal substances, live animals and perishable goods without prior arrangement may not be shipped through the platform.
Insurance
Travel and goods-in-transit cover is underwritten by licensed insurance partners. Cover limits, exclusions and claim procedures are shown before purchase and form part of your policy documents.
Privacy & data protection
We collect only the data needed to deliver and improve your journeys: identity and contact details, booking and shipment records, payment metadata and device information. Data is processed in line with the Nigeria Data Protection Act and comparable regulations in the markets we operate in. We never sell personal data.
Cookies
We use essential cookies for sign-in and security, and analytics cookies to understand how the platform is used. You can control non-essential cookies from your browser settings.
Partner obligations
Operators, parks, logistics firms, insurers and tourism businesses must maintain valid licences, insurance, roadworthy vehicles and trained staff, and must meet the safety and service standards set out in their partner agreement.
Summary policies for the platform preview. Full contractual terms are issued at account creation and partner onboarding.